Privacy Policy
At ModelBase Limited we are dedicated to safeguarding and preserving your privacy when visiting our site or communicating electronically with us.
This Privacy Policy, together with our terms and conditions and terms of use, provides an explanation as to what happens to any personal data that you provide to us, or that we collect from you.
We do update this Policy from time to time, so please do review this Policy regularly.
1. Information We Collect
In operating our website, we may collect and process the following data about you:
1.1 Details of your visits to our website and the resources that you access, including, but not limited to, traffic data, location data, weblogs and other communication data.
1.2 Information that you provide by filling in forms on our website, such as when you registered for information or made a purchase.
1.3 Information provided to us when you communicate with us for any reason.
2. Use of Cookies
We use cookies to remember who you are. We store your email address and encrypted versions of your password in those cookies. If you'd like to delete the cookies associated with ModelBase.com, then please read about how over at http://www.aboutcookies.org/.
However, deleting or denying the purpleport.com cookies will mean you will not be able to use large parts of the website
We also use google analytics, and this uses cookies to track website usage. These cookies are not essential for your continued use of the website and can be removed at any time.
By continued use of ModelBase we will store the following cookies on your computer:
p, e, phash - These are used to identify you so you can access member-only functions and features of the website. Deleting them will mean you will not be able to access your account.
signup - Used to display the signup banner to visitors of the website intermittently.
ASPSESSIONID* - This cookie, which is relatively randomly generated, identifies you while you visit the site. Deleting or denying it will negatively affect your use of the website.
__ut* - These are placed by Google Analytics, which we [ModelBase] and some members use to monitor traffic to their profile pages. They can be deleted or declined.
We occasionally serve adverts to free members and visitors to the site, these do not use cookies on any of the ModelBase domains. Still, the advertising agencies themselves may use fundamental tracking cookies to log which adverts have been shown. We do not expose or share any user-related data with any agencies.
3. Use of Your Information
The information that we collect and store relating to you is primarily used to enable us to provide our services to you. Also, we may use the information for the following purposes:
3.1 To provide you with the information requested from us, relating to our products or services. To provide information on other products which we feel may be of interest to you, where you have consented to receive such information.
3.2 To meet our contractual commitments to you.
3.3 To notify you about any changes to our website, such as improvements or service/product changes, that may affect our service.
3.4 If you are an existing customer, we may contact you with information about goods and services similar to those which were the subject of a previous sale to you.
4. Data Protection and GDPR Compliance
This section details the way ModelBase is managing sensitive user data, making sure only relevant data is stored, that it is stored securely and, used in ways that only serve the service that users have agreed to and signed up for, and accessed in appropriate formats. It also defines how data is accessed and what steps are taken to minimise unauthorised and unwanted exposure of said data.
4.1 The information we store
ModelBase stores only information on you that is used to either contact you personally, or regarding displaying your ModelBase profile. This includes, but is not limited to, your name and email address, as well as your general location, [date of birth, stats and sizes depending on account type], images you have uploaded to ModelBase, your public profile notes, links you have provided, on-site messages between you and other members, your ModelBase calendar, group posts, castings and events as well as data on your activity on the site (such as your image albums, image ordering, users you have decided to follow and your image loves and view stats).
Whether an active or inactive member of ModelBase, the information you provide will be stored to maintain the website and for any potential future cooperation with a legitimate legal investigation.
4.2 Sources and uses of the information we store
ModelBase only saves the information provided via the website interface, or from your using the website as a whole (such as image loves and alike). We do not harvest, store or process data on you from third-party sources.
We only process your information to display it coherently on the ModelBase website, that being your profile pages on the site and anything you have contributed to the community in the groups, competitions, castings, events and your inbox on the site. Where relevant, we also use your data on our social media channels (such as re-posting of a member image with a link back to the main ModelBase website, if not opped-out of such use).
If we are required by a government legal authority, such as to aid in a police investigation, if your data is shown to be necessary to such a situation, it will be disclosed confidentially.
4.3 How the information we store is accessed
All database data is stored on our servers and is only accessible via those servers. Our image data is stored in the Amazon AWS network on EU-based servers.
Data is provided through the website to anyone that requests it, via the regular use of the site, image data is served from image URL’s and accessible worldwide.
Our data servers are accessible only by us and our UK-based maintenance contractor, who operates jointly with us under a non-disclosure agreement. Servers are also behind firewalls and are monitored 24/7 for activity.
Our image data, with Amazon AWS, is subject to their strict data-privacy guidelines.
Our payment provider, PayPal, upon the purchase of a ModelBase subscription, may be sent the invoice information you have provided, at the point of making a purchase, this is sent securely to the provider and is subject to their strict data-privacy guidelines.
Finally, we use a service called RayGun to track and report server errors, they have their own GDPR policy (https://raygun.com/gdpr) and store data in the us-east-1 region, we do limit the user information stored in their system to only any user ID and email address for our own lookups, and any form fields that may have caused the error, again for our own lookups to see what caused any received error. Access to this system is limited to ModelBase developers only.
4.4 Our data-retention policies
Your data is stored on our servers indefinitely, this aids in historical data being accurate on the site for all visitors, and also historical data aids us if ever there is a legal reason for us to disclose it to the judicial system. Aside from the following specifics:
If images are removed, these are hidden from public view initially and then removed absolutely after 4-weeks, 13-weeks or 26-weeks depending on the deletion method (user deleted, admin deleted, account deactivation).
Permanently deactivated or closed accounts have their login/access information locked down (fields encrypted) so it’s inaccessible thereafter.
Statistic data on profiles is purged after 1-year, specifically a user image-view and profile-view data.
4.5 Giving users access to their data (Data Protection)
Active members of ModelBase can access all of their data through their own profile pages and profile management sections of the website. A request for a data dump of all of their data can also be requested through their account, which will then be provided securely within 30-days.
Inactive members of the site can request access to the personal data we retain for the reasons noted at the beginning of this section, via direct contact with us via a support ticket or email. Upon verifying your identity is valid, we’ll provide a data dump of all of your data, which will then be provided securely within 30-days.
Note that access to your data is free of charge unless the request is deemed to be either unfounded, excessive or repetitive, in which case a related admin fee may be requested. We maintain the right to withhold personal data, if disclosing it adversely affects the rights and freedoms of others, extending to intellectual property rights and trade secrets, this includes confidential reports and relevant information made by other members.
4.6 Data exposure and prevention
Personal data isn’t shared in any form, that data that affects the use of the site is stored in central and backup databases. Passwords are encrypted and tokens used for session data. Aside from that no other forms of anonymization are utilised or required, however, we’re continually investigating and undertaking steps to protect data as much as we can.
Though not certified for ISO27001, we follow the best practices of the policy in our collecting, use and storage of data. Our data is secured on servers based in GDPR-safe regions, we do not sell or share user data with any third parties, and do not undertake any data-sharing schemes.
The main, employed, developers of ModelBase on occasion access the main database remotely for development, or host a copy on their local machines, locked into their individual user account only. Our developers do not have and are not allowed open machines, all have to be accessible through a valid login.
We have firewalls and separate server monitoring software that logs and reports to us. Access to information is only accessible by staff and an NDA-served maintenance contractor, all are made aware of how to handle sensitive data.
All employees work within software-management environments that log development activity.
All company-based communications are required to go through a private, and locked-down messaging service. We don’t share personal member data on this service, simply discuss ideas and development of the site, any administrative information is kept on-site and linked to if required.
We do not discuss personal data outside of the site with anyone, and if a request for profile access, changes or alike comes from outside the site, it is policy to not disclose information, and it is up to the person asking for the information to fully authenticate themselves.
The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and transmission of such data is therefore entirely at your own risk. Where we have given you (or where you have chosen) a password so that you can access certain parts of our site, you are responsible for keeping this password confidential, as well as the data contained within any request reports sent to you.
5. Third-Party Links
You might find links to third party websites on our website. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.
6. Contacting Us
We welcome any queries, comments or requests you may have regarding this Privacy Policy. Please do not hesitate to contact us in confidence via a support ticket or at support@modelbase.com.
Website Terms and Conditions
These terms and conditions govern your use of our website. Please read the terms in full before you use this Website. If you do not accept these terms, please do not use this Website. Using the Website implies that you accept these terms. We occasionally update these terms, so please refer back to them in the future.
1. Site Access
1.1 You will be able to access most of this Website without registering any details with us. [However, particular areas of this Website will only be accessible if you have registered.]
2. Use of Website
2.1 You are permitted to use our website for your purposes and to print and download material from this Website, provided that you do not modify any content without our consent. Material on this website must not be republished online or offline without our permission.
2.2 The copyright and other intellectual property rights in all material on this Website are owned by us or our licensors and must not be reproduced without our prior consent.
2.3 Subject to paragraph 2.1, no part of this Website may be reproduced without our prior written permission.
2.4 The copyright of any images you upload remains with you.
2.5 ModelBase is a 18+ service. ModelBase does not vouch for the age of anyone on the site.
2.6 Any member aged 18+ should manage their account and not allow a third party to do so.
2.7 Here at ModelBase, we take our users' protection extremely seriously. For this reason, we will not knowingly allow anyone to use our site if they have been convicted of a sexual offence or are subject to any sexual offender registration or management scheme in any country. Any members found to be in breach of this will have their membership terminated
3. Site Uptime
3.1 We take all reasonable steps to ensure this Website is available 24 hours daily, 365 days per year. However, websites sometimes encounter downtime due to servers and, other technical issues. Therefore we will not be liable if this website is unavailable.
3.2 This Website may be temporarily unavailable due to issues such as system failure, maintenance or repair or for reasons beyond our control. Where possible, we will try to give our visitors a warning of maintenance issues but shall not be obliged to do so.
4. Visitor Conduct
4.1 Except personally identifiable information, the use of which is covered under our Privacy Policy, any material you send or post to this Website shall be considered non-proprietary and not confidential. Any such material, unless you advise to the contrary via your account options where they exist, we will be free to copy, distribute and incorporate into our ModelBase-related activities, such as integrating them into other areas of the ModelBase website, or those mentioned in Paragraph 5.4.
4.2 When using this website, you shall not post or send to or from this Website any material:
(a) for which you have not obtained all necessary consents;
(b) that is discriminatory, obscene, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to civil liability, or otherwise is contrary to the law in the United States;
(c) which is harmful, including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially dangerous software or data.
4.3 [We will fully cooperate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 4.2.]
4.4 If we believe your conduct on the site isn't appropriate, we reserve the right to remove your account without prior notice or prejudice.
5. Links To, and From, Other Websites
5.1 Any links to third-party websites on this Website are provided for your convenience only. We have not reviewed each third-party website and have no responsibility for such third-party websites or their content. We do not endorse third-party websites or make representations about them or any material contained in them. If you choose to access a third party website linked to this Website, it is at your own risk.
5.2 If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, any page on this Website, and subject to the following conditions:
(a) you do not in any way imply that we are endorsing any services or products unless this has been specifically agreed with us;
(b) you do not misrepresent your relationship with us or present any false information about us;
(c) you do not link from a website that you do not own; and
(d) your website does not contain offensive content, is controversial, infringes any intellectual property rights or other rights of any other person or does not comply in any way with the law in the United States.
5.3 If you choose to link to our website in breach of Paragraph 5.2 you shall fully indemnify us for any loss or damage suffered as a result of your actions.
5.4 We may share images from your portfolio on our official social networks accounts such as Facebook, Instagram and Twitter. We shall not be liable or responsible for any kind of loss or damage that may result from sharing content on our social networks. You can opt out of this via the General site settings page. If toggled, the status chosen will apply from that moment onward and will not change any prior posts.
6. Subscriptions and Payments
6.1 Our payment provider is PayPal. We do not accept payments through any other means.
6.2 If subscribing with auto-renew payments is selected, this means you will not have to remember to pay every time your subscription runs out, but PayPal will do it automatically on your behalf. A PayPal account will be required for this option. PayPal will send you additional details of their subscription terms and conditions upon signup.
6.3 Refunds are subject to a £10 admin fee.
6.4 Refunds will be the amount paid with a pro-rata adjustment for the subscription time used.
7. Disclaimer
7.1 We take all reasonable steps to ensure that the information on this Website is correct. However, we do not guarantee the correctness or completeness of the material on this Website. We may change the material on this Website at any time and without notice. The material on this Website may be out of date, or on rare occasions, incorrect, and we do not commit to ensuring that such material is correct or up to date.
7.2 The material on this Website is provided without any conditions or warranties. To the maximum extent permitted by law, we provide access and use of this website on the basis that we exclude all representations, warranties and conditions which but for these Terms may have effect in relation to this Website.
8. Exclusion of Liability
8.1 Neither we nor any other party (whether or not involved in producing, maintaining or delivering this Website), shall be liable or responsible for any kind of loss or damage that may result to you or a third party as a result of your or their use of our website. This exclusion shall include servicing or repair costs and, without limitation, any other direct, indirect or consequential loss, and whether in tort or contract or otherwise, in connection with this Website.
8.2 Nothing in these Terms shall exclude or limit liability for (i) death or personal injury caused by negligence (as defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under the laws of the United States.
9. Governing Jurisdiction
This Legal Notice shall be governed by and construed in accordance with US law. Any dispute(s) arising in connection with this Legal Notice are subject to the exclusive jurisdiction of United States.
10. Our Details
Our business name is: ModelBase Limited.
You can contact us via email: support@modelbase.com
Note: Our terms and conditions have been provided and approved by legal advice.